Contact us / Terms and conditions / Deliveries
Phoenix Antiques
51 St Johns Road Tunbridge Wells Kent TN4 9TP E mail address phoenixantiques@btconnect.com OPEN - TUESDAY TO SATURDAY 10.00 A.M. TO 5.00 P.M CLOSED - MONDAY Telephone - 01892 549099 answer machine available to leave a message if closed |
Directions
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Terms and conditions |
Deliveries |
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We do not hold your personal data or credit card details on file
We only offer refunds if required within seven days of date of purchase. Goods are to be in the condition they were in, before leaving the showroom. Where the customer wishes to try an item in situ before purchasing, we will ask for the customer to cover costs of delivery and return by arrangement prior to purchase. We do our best to date items but we cannot guarantee the accuracy. Item descriptions may vary slightly from those mentioned on the website, but are as accurate as possible. Colours of items may vary slightly from images on website due to changes in photographic reproduction We provide measurements on the relevant product pages but they are only approximate and errors may be present in the listings. If dimensions are important to you, please ask us and we will re measure your chosen items to give you exact measurements by email. All antique furniture and antique wood bespoke furniture should be kept out of direct sunlight and in a temperature and humidity controlled environment. We recommend that you invest in a humidifier to use with your furniture. We do not accept responsibility for any loss or damage directly or indirectly caused by furniture wood movement due to central or underfloor heating, temperature or humidity variation, we will not accept any returns if wood in your item does move once placed in its new location. We occasionally re purchase items back form the customer, but at a reduced cost. Regarding upholstered items we do not re purchase. Purchases are not secured by deposit, only when fully agreed and still our property until full payment is received. Items can be reserved by arrangement for limited time only, after then will be placed back on sale. If you require restoration on an item (i.e adding height to table legs) full payment of the item will be required prior to the item being altered. All items are cleaned and polished where necessary and are wood wormed where possible and all items are checked for repairs and restoration before leaving the showroom. We cannot guarantee that once the woodworm has been treated, it will not return. We reserve items at our discretion on the websites and will only add sold when the account is settled. If for any reason you are not happy with your purchase, please inform us by email within 48 hours of receiving your item. We will then arrange a collection and issue a full refund. The cost to return will be equal to the original delivery cost and will be deducted from your refund. We do not refund the original delivery cost. The furniture must arrive back to us in the same condition that it left us. 
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We undertake local free deliveries ourselves by prior arrangement and with prior costings if necessary for further afield. Please enquire providing a postcode for a delivery quote.
We do NOT undertake the hanging of mirrors upon delivery, but are happy to offer guidance about the different methods. We do NOT hang chandeliers or wire to properties, that would be the customers qualified electricians. All lighting is tested and to British standards. We are happy to organise delivery to any part of the UK for your purchases using 3rd party specialist antique transporters. We are happy for you to arrange your own collections of items. If so we are not responsible for the item once it has been collected by your designated transporter. Your transporter is responsible for wrapping, blanketing, crating or protecting the item you have bought. International Delivery We can arrange delivery for you by a specialist antique shipper for your item internationally. We are happy to arrange shipment by specialist antique shippers to any location worldwide. The shippers will invoice you directly for the shipping costs and all pieces will be export crated and wrapped appropriately by the shippers. We act as agent for the shipper only in this respect. We do not accept any liability for the shipment of the item once it has left our premises or any damage during the shipping process. Any problems relating to shipping or damage during shipping need to be addressed to the shipper concerned directly. Shipping quotes are valid for 14 days only due to the changing fuel prices. We are happy for you to arrange your own collections of items. If so we are not responsible for the item once it has been collected by your designated shipper. Your shipper is responsible for wrapping, blanketing, crating or protecting the item you have bought. Part load delivery - Most shippers work on a part load basis to reduce the costs for you - this means they will cover various parts of the country during the month and will deliver to you on their next run to your area. Usually they will try to deliver within 14 - 21days of collection from us. Specific day delivery - You can request that the shippers deliver to you on a specific day if you need the item more quickly. Most shippers will charge a premium to deliver on a specific chosen date rather than on a part load basis. The choice is yours. The shippers will generally contact you direct usually 48 hours prior to delivery to let you know they will be in your area. Insurance - All the shippers we use are fully insured to cover accidental damage to your purchase and they are responsible for wrapping and protecting your item during transit. Payment - Most shippers will ask you to pay them directly prior to shipping or by agreement. Note: Any issues regarding UK deliveries and international shipments once they have left our showroom should be addressed directly to the relevant shipper / transporter that you have engaged to deliver your item. |
